![]() ![]() DAS technicians from one location may be sent to another, if required, to support a given project, even if the aircraft is not at one of the major centers. Improving Service AccessĪlong with strengthening the customer relationship, DAS is working to provide a more seamless experience so customers can get services at the most convenient center, Ozenick said. “We’re selling relationships,” he said, emphasizing that the service business is built on trust. This means an evolving culture to ensure that the focus remains on the customer’s needs and that the customer is heard. In the past this wasn’t consistent across all locations, he said. Ozenick and the Falcon team are working on a multi-pronged initiative to improve the customer experience, responsiveness and customer ownership- making it “better, cheaper, faster,” he said-adding that the hope is to become more competitive than the top-tier independent service companies. in North America, along with Sorocaba center in South America. They accompany Dassault’s centers in Bordeaux-Merignac and Paris Le Bourget in France, as well as a network of satellite service centers, spares depots, a mobile repair unit (MRU) and authorized service centers. ![]() Ozenick, who was the founding president and CEO of HeliFlite Shares and has been involved in a handful of turnarounds, emphasized, “DAS is not broken.” But Ozenick also said the entire network is undergoing a cultural change.ĭAS, the customer service network for Dassault Falcon, has company-owned service centers in Wilmington, Del. The above-ground parking lot provides spaces for 65 cars and four buses.Dassault Aircraft Services (DAS) is eying expansion of the services and capabilities offered throughout its network as part of a wholesale review the company is undertaking to enhance customer relations, build on quality and extend capacity.ĭassault brought in turnaround and startup specialist Mark Ozenick earlier this year to lead the service network in North, South and Central America. A Welcome Desk is permanently staffed during these hours, where two friendly and helpful personnel are on hand to assist customers with their needs, including times when the shop and/or service desks may be closed (normal opening hours 9 am to 6 pm). The ServiceCenter is open daily from 8 am to 8 pm CET. Next door, the Bayern Tours full-service travel agency caters for business and private customers, as well as offering sports and supporters’ travel services. The all-new 250 square metre megastore is a veritable treasure trove for loyal fans of the club and its superstars Ribéry, Schweinsteiger, Lahm & Co, with replica kit, shirts, caps and so much more. Indeed, the new three-storey building is a state-of-the-art contact point for fans and customers, offering friendly and expert service. “The new ServiceCenter is a visible symbol of the club, modern and functional with supporters’ needs as its inspiration,” commented former chairman Karl-Heinz Rummenigge. The reception desk and the service desks for members’ administration and ticketing are miniature replicas of the Allianz Arena, providing just one of many visual treats at the new home-from-home for Bayern supporters. The 95-metre façade boasts a red design scheme, anthracite glass panels and huge club logos. ![]() The brand new facility at the Säbener Strasse headquarters offers members, fans and customers a vast range of services connected to the club, including ticketing, the members’ and fan clubs’ sections, and a new FCB megastore.Įven before entering the club’s new home, the ServiceCenter is an impressive sight to behold. Just 14 months after construction work began, the new FCB ServiceCenter opened its doors to the public in June 2008. ![]()
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